PRIVACY POLICY

At XIBAL, we value the trust you place in us by choosing our garments. The protection of your personal data is a top priority. This Privacy Policy describes how we collect, use, and protect your information when you visit or make a purchase at www.xibal.store.

WE COLLECT

When you shop at our store or subscribe to our newsletter, we collect the information necessary to provide you with the best service:

  • Identification Data: First and last name.

  • Contact Data: Email address, phone number, and shipping/billing address.

  • Payment Data: Payments are processed through secure gateways (Stripe/PayPal). XIBAL does not store your credit card details.

  • Browsing Data: IP address and cookies (see our Cookie Policy for more detail).

PURPOSE OF PROCESSING

We use your data for the following purposes:

  • Order Management: Processing your purchases, managing shipping with Correos, and sending you updates on your order status.

  • Customer Support: Resolving inquiries, returns, or incidents.

  • Marketing: If you provide your consent, we will send you news about new releases or exclusive promotions. You can unsubscribe at any time.

  • Website Improvement: Analyzing how our users browse to offer a smoother shopping experience.

LEGAL BASIS

The legal grounds for processing your data are:

  • Performance of a Contract: Necessary to deliver the products you purchase.

  • Consent: For sending commercial communications.

  • Legitimate Interest: To ensure the security of our website and improve our services.

DATA CONTROLLER

The party responsible for processing your data is:

  • Owner: XIBAL Store (Cristhian Pagoaga Aguilera)

  • Tax ID (NIF/CIF): 55113758P

  • Address: C/ Castillejos 363, 08025 Barcelona, Spain.

  • Contact Email: info@xibal.store

DATA RECIPIENTS

Your data is not sold to third parties. However, for XIBAL to operate, we share information with essential providers:

  • Logistics: Correos (for the delivery of your order).

  • Payment Gateways: Stripe, PayPal, or similar.

  • Technical Services: Our hosting provider and ecommerce platform.

YOUR RIGHTS

As a user, you have full control over your data. You may exercise the following rights by sending an email to info@xibal.store:

  • Access: To know what data we hold about you.

  • Rectification: To correct inaccurate data.

  • Erasure (Right to be Forgotten): To request that we delete your data.

  • Objection: To stop receiving marketing communications.

SECURITY

We implement technical and organizational security measures to protect your personal data. Our website uses SSL (Secure Socket Layer) encryption protocols to ensure that data transmission is private and secure.

AMENDMENTS

XIBAL reserves the right to modify this policy to adapt it to new legislation. We recommend reviewing it periodically.